Right across
infrastructure, there’s a requirement to not only maintain, but also renew and
reimagine. Whatever stage you’re at in your career; with us you’ll have an
opportunity to grow and develop. Delivering essential infrastructure services
for life, while being safety first, and client and customer centric in
a friendly, fun and respectful environment where you are encouraged to
thrive.
Where will
you be working?
At M Group
Telecom, we’re enabling and enhancing telecom networks, playing a lead role in
the delivery of our tech enabled future.
We deliver full
network cycle services for fixed, private and mobile operators.
Private networks- We find the best
technology, manage assets and refresh systems. With 24/7 network operations, we
keep things running smoothly, while operating comprehensive network repair and
maintenance to keep everything in top shape.
Want to come
and be a part of it?
What
will you be doing?
As Change Manager, you’ll support the ITIL-based Change
Management process to ensure efficient handling of technology changes,
minimising service disruption and improving operational stability for MGroup
and its customers. You’ll govern change lifecycle activities—reviewing,
assessing, communicating, and closing changes in line with SLAs. You’ll host
CABs, track KPIs, and drive continual improvement. Collaborating across teams,
you’ll ensure changes are planned, tested, and deployed effectively. You’ll manage
stakeholder relationships, support onboarding, and ensure compliance with ITIL
and ISO standards. You’ll deliver change reports, maintain accurate records in
ITSM, and act as a subject matter expert. Regular on-site engagement near
customer locations may be expected in a hybrid working model.
What you’ll
bring?
You’ll hold an ITIL v4 Foundation certificate or equivalent
knowledge, with a strong understanding of Change Management principles.
Organised and delivery-focused, you bring effective planning, time‑management
and stakeholder engagement skills. Experience with Salesforce and ServiceNow
ITSM is essential. You simplify complex issues, analyse and present data
clearly, and work independently or collaboratively. Knowledge of mobile and
fixed‑line telecoms is advantageous, and enhanced security clearance may be required
depending on customer or data classification.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of
work, some of which include.
·
Matched or contributory pension scheme
·
Online GP service, 24 hours a day, 365 days a
year
· Employee
assistance programme
·
My Rewards portal, access to 1000’s of retail
discounts
·
Life assurance
·
Cycle to work, salary finance and give as you
earn schemes
· Enhanced
maternity, paternity leave and adoption leave
·
Reward and recognition scheme
In addition, this role offers;
- Health Care Cash Plan, giving you the
ability to claim back medical expenses for things like dental, eyecare and
physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for
introducing people to us!
About us
We want to be an employer of choice and a great place to work,
attracting diverse and talented people, who join us and make a difference.
We’re one of the Top 100 UK companies actively supporting and recruiting army
veterans. Our ENABLE inclusion networks bring together people who have a shared
passion, to help create an environment where everyone belongs.
Our values help to shape our
culture and how we work with one another. We recruit with these values in mind,
to ensure your aspirations, and ways of working, align with ours.
· We’re responsible and go further for our
people, clients, communities and the planet
· We’re open and seek new and better ways of
exceeding expectations
· We’re together and as one team; the whole is
greater than the sum of the parts
· We’re ambitious and embrace opportunity, to
lead essential infrastructure services for life
Whether you’re a trainee,
apprentice or graduate, or progressing through your career, our people benefit
from industry recognised programmes, training and development.
It’s an exceptional time to be a
part of M Group.
Please note: Occasionally, job adverts
might be closed before the stated closing date. Do apply as soon as possible to
ensure your application is considered.
For certain roles, successful candidates will be
subject to 3rd party background checks as part of the hiring
process. Some roles require drug and alcohol testing as part of induction and
onboarding.
#MGROUPT INDNAT