Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Reporting to the NOC Manager, the Principal OSS Engineer will lead the development of monitoring and alerting capabilities, shaping OSS strategy and architecture while ensuring service performance and contractual requirements are effectively monitored and reported across projects within our Network Services department.
This is a hybrid working role with a requirement to be on site at our Farnborough office on occasion.
What you’ll do:
- Act as the technical lead for the customer account, providing expert support for internal and external stakeholders.
- Serve as the senior escalation point for complex technical issues, leading root cause analysis and resolution.
- Mentor and develop engineering teams to enhance technical capability and service delivery.
- Produce and review high and low-level solution designs.
- Lead customer engagement through service reviews, incident management, and technical governance meetings.
- Drive the development, documentation, and continuous improvement of network and OSS solutions.
- Provide technical expertise for new solutions, demonstrations, and technology adoption.
- Support pre-sales activities, bids, tenders, and customer proposals with specialist technical expertise.
Who you are:
You are an experienced OSS professional with a strong background in telecoms or ICT environments and a passion for delivering resilient, high-performing monitoring and management solutions. You combine deep technical expertise with strong stakeholder management skills, enabling you to lead complex technical initiatives and solve critical issues
Key Requirements:
- Proven OSS experience within a telecoms or ICT environment
- Strong knowledge of monitoring, alerting, and network management solutions.
- Strong customer-facing skills, with experience managing technical discussions and service reviews.
- SolarWinds, SWQL and custom integrations with BMC
- Zabbix
- Remedy ITSM
- Must be eligible for Security Clearance
Desirable:
- BMC Helix Network Management / Cisco Catalyst Centre / Fortimanager / Automation skills
- Understanding of Agentic AI
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
- Company Car
- Private Medical Cover
- 34 days holiday, including public holidays, plus the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
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