Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
What will you be doing?
As External Rental Desk Manager, you will play a pivotal role in leading and developing our External Rental Team, ensuring the seamless delivery of plant, fleet, accommodation, site services, and tool hire solutions across the business. This is an exciting opportunity to take ownership of a high-performing function that supports critical operational activity nationwide.
Working closely with the National Rental Operations Manager, suppliers, and key operational stakeholders, you will be responsible for driving service excellence, operational efficiency, and cost-effective rental solutions. You will lead a customer-focused team, ensuring business requirements are met quickly and effectively while maintaining strong supplier relationships and delivering exceptional customer service.
This role offers the opportunity to make a real impact by improving processes, identifying cost-saving opportunities, and ensuring the business has access to the resources it needs to operate safely, efficiently, and successfully. If you are a proactive leader with a passion for delivering outstanding service and driving continuous improvement, we would love to hear from you.
Key Responsibilities
- Lead and develop the External Rental Team, driving high performance and excellent customer service.
- Manage recruitment, onboarding, training, performance and employee relations.
- Oversee external hire activities, ensuring requests are delivered accurately and within agreed timescales.
- Monitor KPIs, SLAs and team performance, driving efficiency and continuous improvement.
- Act as the escalation point for customer, supplier and operational issues.
- Build strong relationships with customers, operational teams and suppliers.
- Manage supplier performance and ensure value for money across all hire services.
- Maintain financial and operational controls, including invoices, purchase orders and compliance.
- Ensure accurate system records, reporting and data quality.
- Identify cost-saving opportunities, improve asset utilisation and enhance overall performance.
What You'll Bring
- Management experience within customer support, plant, fleet rental or a similar operational environment.
- Proven ability to lead and develop high-performing teams.
- Strong stakeholder and customer relationship management skills.
- Experience managing suppliers and service delivery.
- Excellent communication and relationship-building skills.
- Commercial awareness with strong analytical skills.
- Proficient in Microsoft Office, including Excel and Outlook.
- Strong problem-solving and decision-making abilities.
- Proactive, customer-focused and results-driven approach.
What's in it for you?
- Contributory Pension Scheme.
- Life Assurance.
- Access to our Employee Assistance Programme.
- Cycle to Work Scheme.
- Access to a wide range of discounts and special offers through our online rewards platform.
In addition, this role offers;
- Private Healthcare
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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